The ideal Office Manager will be a leader and integral piece of our company’s office operations and client services management. This position requires adaptability and an interest in working with a variety of tasks each day. In addition to providing office support, there will be plenty of operational involvement such as documentation management, warehouse staff support, and client correspondence. This can include but is not limited to being aware of operational needs, delegating to the office team and warehouse managers to support those needs, and implementing new systems. The ideal candidate must have superior customer service skills and employee supervisory experience.

As the Office Manager at Ferguson Associates, you will report to the Director of Operations and Administration.

The ideal candidate has the experience and the proven ability to manage the customers day to day logistics/warehouse/office needs in a high pace/high transaction, team-oriented service environment.

Attention to detail and strong proofreading abilities are necessary skills.

Responsibilities

  • Support client relations by managing phone and email correspondence, and occasional visits to our office and/or warehouse facility

  • Oversee order processing & logistics documentation (such as BOLs, manifest, EDI) with a team of eight

  • Oversee written/verbal communication with clients, carriers, warehouse personnel, and other related entities

  • Troubleshoot and proactively resolve customer concerns

  • Provide constant communication with clients, carriers, warehouse personnel, and other related entities to ensure a seamless delivery experience

  • Collaborate with warehouse managers to ensure timely inbound and outbound shipments, inventory preparation, and reconciliation

  • Oversee the maintenance of data integrity.

  • Record and review chargeback details and correspond with clients to resolve chargeback disputes.

  • Maintain business files

  • Manage eCommerce order administration.

  • Lead and delegate needs to the customer service office team

  • Other duties as assigned

Requirements

  • 5+ years of experience in office management specifically in related industries such as logistics, inventory management, distributors, or another related industry is required

  • Top-notch customer service skills

  • Excellent written, verbal, phone etiquette, and interpersonal skills

  • Ability to both lead and work collaboratively with a team of managers, warehouse employees, and office personnel

  • A high level of thoroughness, attention to detail, and organizational skills

  • Strong computer skills with a preference for experience with Sage, QuickBooks, MS Access, and Excel.

  • Must be familiar with warehouse processes and procedures, Bills of Lading (BOL), manifest, routing, chargeback, EDI, FedEx, and UPS shipping software.

  • Experience with shipping to departments stores, UPC/labeling, purchasing is preferred.

  • College Degree required

Benefits and Compensation

  • Competitive salary commensurate with experience

  • Medical, Dental, Vision Insurance with employer contribution

  • Simple IRA plan with employer match dollar-to-dollar up to 3% of compensation

  • Paid 10 days of vacation, 10 Holidays, and 5 days of sick time

  • Annual bonuses based on company budget

  • Hands-on training process

  • Opportunities for advancement and growth in the position