Technology Meets Convenience

Our distribution center is equipped with state-of-the-art security, including video surveillance directly connected to local police and fire services. Housed in a climate-controlled 100,000 square foot facility, we offer a comprehensive suite of order fulfillment and product storage services. Our capabilities include:

  • Warehousing for both long-term and short-term storage

  • Order entry and pick/pack services

  • Hazmat certified

  • Document preparation, including packing slips, invoices, manifests, and Bills of Lading (BOL)

Vertical Integration

We provide a seamless, vertically integrated logistics solution for your business needs. Our US Customs Bonded Container Freight Station and International Freight Forwarder/Broker services streamline international shipping. Additional services include:

  • Hazmat certified trucking services for secure transportation

  • Same/Next day messenger service for fast delivery

  • Container hauler services, all within the same building for efficiency

EDI and Invoice Processing

Ferguson Associates excels in EDI processing to facilitate smooth communication with US department stores and boutiques. We integrate with your existing EDI systems, ensuring seamless order management. Our invoice processing is directly input into your business systems wherever possible. Key services include:

  • Sales reporting and shipping reports

  • Customer service support

  • Customized invoicing solutions tailored to your needs

Follow Up

Our commitment to exceptional service includes a rigorous follow up and follow through process, ensuring that every task is completed to your satisfaction. We monitor every project closely, addressing all loose ends and ensuring timely completion.

Chargeback services

Navigating chargebacks can be challenging for department store vendors. At Ferguson Associates, we specialize in chargeback avoidance and can assist in recovering invalid chargebacks, reducing unnecessary costs. We also provide:

  • EDI processing expertise

  • C-TRAT certified guidance to help navigate industry regulations

Scanning Technology

We use state-of-the-art scanning technology for efficient order picking, packing, and product receiving. Additional services include:

  • Labeling and assembly for customized packaging solutions

  • UPC creation and labeling for accurate product identification

  • Gift set assembly and Gift With Purchase (GWP) packaging

Business Assistance

Ferguson Associates offers expert business assistance, drawing on over 50+ years of experience. Our services extend beyond logistics to include:

  • Consulting, referrals, and strategic guidance

  • C-TPAT certification facilitation for secure international shipping

  • Ecommerce setup and product filling and packaging solutions

  • Guidance on international product movement and logistics planning

Customized E-Commerce Fulfillment Solutions

Our direct-to-consumer (D2C) services ensure that your brand’s products are delivered invisibly and professionally, with packaging tailored to your specifications. We offer bespoke services such as specialized gift wrapping, gift messages, and custom engraving (glass, leather, medallions) according to your brand's directives. Brands provide materials, and we handle the execution.

Freight & Drop Ship Fulfillment Services

Freight charges can be billed directly to your UPS or FedEx account, providing easy and transparent shipping. We also offer 3rd party drop-ship fulfillment for additional business channels, including platforms like One Kings Lane, Rue La La, and Houzz, expanding your reach across multiple sales channels.